Frequently Asked Questions
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How early can i book?
If you make a online reservation there is no guarantee that you will get a vehicle unless you receive a confirmation.
What if i get a message saying not available (booked)?
If all our cars have been booked, you can email us bookings@airporttaxiwoking.co.uk and we will se if we can fit you in.
Are prices shown per person or vehicle?
Our prices are per car please see Vehicle capacity for further details. The price you see is the price you pay. There are no add ons.
What if my flight is delayed or cancelled?
We will check the flight status on the day and the driver will arrive at the airport after 30 minutes (or as you have instructed) if you selected meet and greet option after the flight lands. if you have made other arrangements the driver will arrive according to thos arrangements
Can you guarantee a driver will be the airport?
Though our drivers will make every effort to arrive on time,at times it is difficult to predict traffic and other situations outside of our control. We will make every effort to contact you if we are delayed. Please refer to our terms of service. These instances are very rare 99% of the time we are able to meet your as you exit arrivals. In circumstances where we unreasonably late we will make every effort to arrange alternate transport through another company and where we are unable arrange a alternate service, we will refund any advance payment.
Be in the driving seat and book Guildford taxis online to save you time
Full terms and conditions
What if my credit or debit card doesn't go through?
If you wish to pay by card and the system doesn't allow you, then you can pay by card in the car. Or you can request a payment link by contacting us
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Meet and greet
If you wish to be picked up inside the arrivals hall (for airport pick ups) please select meet & greet option £9.50 for 44 minutes (extra parking cost applies if more than 44 mins) You get 60 minutes free waiting time after landing
Please ensure you allow for extra time in the booking notes for example landing time 200pm (pick up time 245pm etc).
Meeting outside the terminal
We can meet outside the drop off area outside the terminal if you don't want to pay for the parking costs. But we need to have been provided with a working contact phone number.
For Heathrow Airport T2,T4 and T5
1 Driver will text you on the day with the car details
2 Let the driver know you got bags
3 once you got bags head to carpark lifts take lift to level 5 to the drop off departures level far left end towards Valet Parking hut.
4 We can also meet you in the carpark level 1 once you got bags etc
For Heathrow airport T3
1 Driver will text you on the day with the car details
2 Let the driver know you got bags
3 once you got bags, walk out of arrivals by Cafe Nero exit and turn right towards Valet Parking hut located outside drop off area.
4 We can also meet you in the carpark level 1 once you got bags etc
For Gatwick North terminal
1 Driver will text you on the day with the car details
2 Let the driver know you got bags
3 walk outside the terminal around the carpark and meet by Premier inn hotel.
For Gatwick South terminal
1 Driver will text you on the day with the car details
2 Let the driver know you got bags
3 once you got bags,head to short saty carpark and take lift to ground level. Drive will meet by lifts at the ground level where cars drop off.
Waiting Charges
If there are any changes or variations including extra mileage extra waiting time or deviations to the journey other than what was agreed at the time of booking, the client will be charged extras in accordance with our pricing structure.
Incoming flights 60 MINS free waiting time after which waiting charges will apply. Please allow enough time for immigration & baggage to avoid unnecessary waiting charges.
For airport pick up Our driver will wait up to 90 minutes, without having made contact with the passenger.
If after 90 minutes driver still has not made contact with passenger, this will result as a no show & no refund will be offered.
Parking costs explained
| 0 - 29 minutes | £6.00 |
| 30 - 44 minutes | £9.50 |
| 45 - 59 minutes | £12.70 |
| 1 - 2 hours | £16.00 |
| 2 - 3 hours | £19.40 |
| 3 - 4 hours | £23.30 |
Are payments made on this website secure?
Yes, the credit card transaction will be processed by STRIPE. The card transaction and the collection of card data is completed across a secure server and this service is provided by STRIPE. STRIPE is PCI DSS (Payment card data Industry data security standard) compliant. The PCI DSS is a set of comprehensive requirements for enhancing payment account data security. You have the option to save your card details
Fixed priced policy
Fixed priced policy
Yes we operate a fixed price policy. We allow you the client to choose, when you want to be met. If you are a business customer and time is of essence, request to be met 10 - 15 minutes after landing, or on landing, in any case you have 45 minutes of free waiting, ample time to clear airport formalities.